bijli baji Privacy Policy

Introduction and Scope

This Privacy Policy applies to the bijli baji website and all its services. It takes effect from the moment a user registers, logs in, or uses any service on this platform. bijli baji treats the privacy of its users' personal information with great care and maintains the highest standards of data protection.

Please read this document carefully. By continuing to use the platform, you are agreeing to the terms of this policy. For full details on the conditions governing use of the service, see our Terms and Conditions, which set out the complete rules for using the site.

This policy has been written in English for Bangladeshi users. Although an English version is kept available for legal purposes, this version serves as the primary document for users of the English language.

What Information We Collect

bijli baji collects different types of information, which can be divided into two main categories:

2.1 Information You Provide

When you provide information directly — such as when creating an account or contacting support — we may collect the following:

• Full name and date of birth (for age verification — this service is for users aged 21+)
• Mobile number and email address
• Payment information (relevant details for bKash, Nagad, Rocket, or bank accounts)
• National ID or passport details for identity verification
• Messages shared when contacting us via live chat or email

2.2 Automatically Collected Information

Some information is collected automatically through technical means while you use the platform:

• IP address and device type
• Browser and operating system information
• Date, time, and pages visited when accessing the site
• Information obtained from cookies and similar tracking technologies
• Session data and navigation patterns

Purpose of Data Use

bijli baji uses collected information only for specific and legitimate purposes. The reasons we use your information are:

3.1 Account Management and Security

• Creating, verifying, and securing accounts
• Confirming user identity and preventing fraud
• Detecting unauthorized access and ensuring account security
• Completing age verification for users 21+

3.2 Service Delivery

• Processing deposits, withdrawals, and transactions
• Providing bonus and promotion benefits
• Offering 24/7 support via live chat and email
• Managing VIP program benefits and weekly cashback

3.3 Improved User Experience

• Monitoring and improving platform performance
• Customizing services according to user preferences
• Identifying and resolving technical issues

3.4 Responsible Gaming

We monitor playing patterns to ensure user safety. Our Responsible Gaming section covers this in detail, including ways to keep yourself protected.

Data Sharing and Disclosure

bijli baji never sells your personal information to third parties under any circumstances. However, information may be shared in limited ways in specific situations:

4.1 Authorized Service Partners

Necessary information may be shared with trusted partners for payment processing, identity verification, and technical services. These partners are contractually bound to comply with bijli baji's privacy standards.

4.2 Legal Obligations

Where required to provide information to authorities under applicable Bangladeshi law or by court order, those legal obligations will be fulfilled.

4.3 Business Transfer

In the event of a business merger or acquisition, user information may be transferred to the new management. Users will be notified in advance and the standards of this Privacy Policy will remain unchanged.

4.4 No International Data Transfers

Your information is not transferred outside Bangladesh except where specifically required. If this ever becomes necessary, appropriate safeguards will be put in place.

Data Storage and Security

bijli baji applies both technical and administrative measures to protect your information.

5.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Encryption is applied to stored data
• Regular security audits and vulnerability assessments are conducted
• Firewall and anti-malware systems are kept active
• Account access is controlled through OTP verification

5.2 Administrative Security

• Access to data is restricted to authorized staff only
• Staff receive regular privacy and security training
• Confidentiality agreements with third parties are mandatory

5.3 Retention Period

Your information is retained for as long as your account is active or as needed to provide services. After an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes. Once that period has passed, the information is securely deleted.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the bijli baji website. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required for the core functions of the site — maintaining login sessions, security verification, and so on. These cannot be disabled.
• Functional Cookies: Remember your language preference, theme settings, and other preferences.
• Analytical Cookies: Collect site usage statistics to help improve the service.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some site features.

User Rights

As a user of the bijli baji platform, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a defined timeframe in clear and understandable language.

7.2 Right to Correction

If any information stored in your account is incorrect or out of date, you may request that it be corrected. Some information you can edit yourself directly from your profile.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or ongoing financial transactions, it may not always be possible to delete all information immediately.

7.4 Data Portability

You may request your information in a structured, commonly readable format.

7.5 Right to Object to Processing

In certain circumstances you may object to the processing of your information, particularly where it is used for marketing purposes.

To exercise any of these rights, please contact our support team. Our support team is available 24/7 in both Bengali and English.

Protection of Minors

All bijli baji services are intended solely for users aged 21 and above. We do not knowingly collect information from anyone under 21 or allow them to open an account.

If we become aware that information belonging to a minor has entered our system, that information will be deleted immediately and the associated account will be closed.

Third-Party Links and Services

Third-party services such as payment processing are used on the bijli baji platform. These services have their own privacy policies, and transactions made through payment services like bKash, Nagad, or Rocket will also be subject to those providers' own policies.

If the site contains external links, following those links will take you outside the scope of this bijli baji Privacy Policy. bijli baji is not responsible for how your information is handled by third-party services.

Policy Changes

This Privacy Policy may be updated from time to time due to service improvements, legal changes, or technical updates. Users will be notified of significant changes by email or site notification.

Each version will include a "Last Updated" date. Continuing to use the platform after a policy change will be considered as your acceptance of the updated policy. Please check this page regularly.

Contact & Complaints

If you have any questions, requests, or complaints about this privacy policy, please contact us. The bijli baji support team is available in both Bengali and English, 24 hours a day, 7 days a week.

11.1 Contact Methods

• Live Chat: Use the live chat button on any page of the site for instant support
• Email: [email protected]

For more general questions about privacy, you can visit our FAQ section, where answers to common queries are compiled.

11.2 Complaint Resolution

We take all privacy-related complaints seriously and aim to respond within a reasonable time. When submitting a complaint, please provide your account details and a full description of the issue so it can be resolved quickly.